You can find out more about working in IT support from https://remotemode.net/become-a-help-desk-engineer/ techskills and The Chartered Institute for IT.

Utilising a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. Are you an Infrastructure Support or Service Desk Officer looking for your next move? Are you a 1st Line Help Desk Support or Service Desk Specialist looking to support an existing IT function and gain experience? If you are considering a career in IT why not take a look at the TechFuture Careers website. You will find the video case studies of workers and general information on the industry useful.

Help Desk Support – Entry Level

Reporting into the EHT Service Desk Team Leader, as a EHT Service Desk Engineer, you will provide effective technical support to Littlefish’s contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s. The Second Line Service Desk Engineer role is both technical and requires great communication skills.

As well as providing exceptional support, there will be plenty of IT Infrastructure projects to work on that create a solid base from which to roll out new technology on to. 1st Line Support/ Help desk support 1st Line Support/ Help desk support required to join a global accountancy firm based at fenchurch street (London). https://remotemode.net/ This role would be ideal for a graduate with a 6 months to a year’s commercial experience within and… A levels, or equivalent level 3 qualifications, will certainly help you win a job as a help desk advisor. Also, consider taking a European Computer Driving Licence online to demonstrate your computer skills.

About Engineering

This role would suit someone with a varied technical background gained. Not necessarily in depth across all areas but certainly a good background with 1st Line and 2nd Line support within a Windows desktop and server IT infrastructure environment with exposure to networking and / or security. Our client is a leading global law firm – they are now looking to recruit an experienced IT Service Desk Analyst to join their busy IT team in London.

become a help desk engineer

If you are an IT Support Analyst / IT Support Engineer with strong deskside 1st line support and 2nd line support skills looking to be involved with lots of technology AND projects, you will love this role. IT Administrator – Up to 25K – Plymouth – International Organisation We are looking for an enthusiastic IT Administrator to join an international organisation with offices in Plymouth. The responsibilities are to support the business by contributing to… Help-desk Support Analyst – Communications Agency – London Looking for a Help-desk Support role at a leading Integrated communications agency? If you thrive on interacting with clients and being their trusted helper, keep reading Join a leading communications… This help desk sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job.

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Recruitment Process

Although we may not have a position available at the moment, you can apply now ready for the next available position. Applications will be reviewed on a regular basis and if you meet the criteria for the role, you will be invited to complete an online technical test. If you successfully complete and meet the minimum requirements on the technical test, your application will be added to our talent pool. You will then be contacted regarding an interview for the next available position. We re working in collaboration with a fabulous Support team as they start their search for an enthusiastic individual who wants to kick-start their career in a Help Desk Support role. Operating with integrity, they re an established brand that supports…

become a help desk engineer

If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact.

Help Desk Job Purpose

You can build your skills through work, study or activities you do in your spare time. You’d need to be patient with people and be able to explain technical issues to people who may be confused or frustrated. You would help people solve problems with their computers and software. You’d explain to them how to do different tasks with the computer.

Your first call is from a receptionist who’s having trouble receiving email. You enter his details on your computer, then talk him through simple trouble-shooting procedures. When these don’t work, you make notes and escalate the matter to a senior technician, who’ll visit your caller in person. This website is published by INEOS on behalf of its businesses.

Client Details This family run business have an urgent need for an ambitious Help desk Support coordinator… You might work with a computer company which gives support to users of the company’s own hardware or software. There are also in-house support jobs with banks, retail companies, educational institutions and central and local government. Although GCSEs (or the equivalent) aren’t essential, it’s a good idea to obtain good to high grades in a range of subjects to demonstrate a basic education.

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